DSD Help Center

How Can We Help You?  

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Help Desk / Call Center

Phone: 801-402-5600


Email: helpdesk@dsdmail.net 


Knowledge Base

  1. Encore 

    1. Java WebStart
    2. Quick Tips for Using the New Encore Home Screen
    3. Encore Password (Recover or Change)
    4. Emailing Parents In Outlook
    5. The "New" Encore Video
  2. Teachers 

    1. Appointment Schedule for Teachers
    2. Canvas Import to Elementary Grade Book
    3. Canvas Import to Secondary Grade Book
    4. Electronic Document Signing - Teachers
    5. Grade Book
  3. Principals & Administrators 

    1. Grade Management Control
    2. Career Path Recommendations
    3. Cisco Phones
    4. Electronic Document Signing - Admin
    5. Event Payment Management/Fundraiser
  4. School Secretary Helps 

    1. School Location Financials
    2. Accounting
    3. Accounts Payable / Account Receivable
    4. Appointment Setup / Management
    5. Call Messenger - District Callout System
  5. Scheduling 

    1. Course Requests
    2. Conflict Scheduler
    3. Course Request and Conflict Scheduler
  6. Counselors 

    1. Student Schedules
    2. Student Summary / SEOP Screen
  7. Year-End Procedures 

    1. Final Attendance Report
    2. 12th Grade Demographic Listing
    3. Office Report
    4. 12th Grade Student Transcripts
    5. Graduate Seniors
  8. Transportation 

    1. Transportation Trip Reporting
  9. Employee Resources 

    1. CACTUS Login
    2. Canvas
    3. View Job Opportunities / Apply for Employment
    4. Hiring / Recruitment Help
    5. How to get your W2
  10. Computers for Kids 

    1. Explanation and Application
  11. Evaluate Davis 

    1. Evaluate Davis Tools
  12. Office 365 

    1. Office 365 Login & Password
    2. Office 365 Email
    3. Sharing a Calendar in the Outlook Web App or Outlook Client
    4. Office 365 Email: Creating and Editing Contact Lists
    5. How to Turn Off the Clutter Feature in Office 365 Email
  13. Passwords 

    1. Password Assistance for Various Programs
  14. Mobile Devices 

    1. Setup Instructions for all Mobile Devices
  15. Registration 

    1. Student Online Registration
    2. School Course Master
  16. Safari Montage 

    1. Safari Montage: How to Access & Training Documents
    2. Safari Montage Delay Issue When Playing Videos
  17. Schoolwires 

    1. How to Request a Schoolwires Account
    2. Forgot Your Schoolwires Password or Username?
    3. Schoolwires Resources
  18. All articles 

    1. Safari Montage: How to Access & Training Documents
    2. How to Request a Schoolwires Account
    3. Evaluate Davis Tools
    4. Explanation and Application
    5. CACTUS Login
    137 articles 

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