Safari Montage Delay Issue When Playing Videos

1.       Uninstall the Safari Montage Media Player from the computer.

a.       Click on the Start button and then click on the Control Panel.

b.      Click on Programs and Features.

c.       Right-click on the Safari Montage Media Player, then click Uninstall.

2.       Update QuickTime to the latest version (http://www.apple.com/quicktime/download)

 3.       Browsers:

a.       Internet Explorer – use IE 11

                                                               i.      To upgrade to IE 11 go to http://windows.microsoft.com/en-US/internet-explorer/download-ie

b.      Firefox – use the latest version of Firefox

                                                               i.      To see instructions for updating Firefox go to https://support.mozilla.org/en-US/kb/update-firefox-latest-version

c.       Chrome – use the latest version of Chrome

                                                               i.      To see instructions for updating Chrome go to https://support.google.com/chrome/answer/95414?hl=en and click on Computer.

4.       Reboot the computer if any changes have been made to QuickTime or any of the browsers.

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